Orders + Shipping

Yes! Please use the click and collect option at the checkout stage. We also offer cash discounts. [Orders may not be ready immediately, please always wait until you get a ready for collection email]

Yes, we ship all over the world. Shipping costs will apply, please contact us for a competitive quote. 20% VAT is only charged for customers in the EU,

Yes! we can offer discounted pricing on bulk orders. Contact us with your purchasing requirements to find our more.

In stock items are usually dispatched within 1-5 days. Preorder's are dispatched on the specified date on the product listing.

After dispatch orders will arrive in 1-2 business days for UK customers and 3-5 business days for overseas customers.

If you require a specific delivery date please contact us.

We use Parcelforce for UK shipments and UPS for overseas shipments. Please contact us if you have any special requirements.

Please contact us if your order hasn't arrived in 7 working days. This excludes preorders. Please check the preorder terms on the specific product page. 

If you believe your order may have been lost, or a mistake has been made by the courier, please contact us immediately. 

Returns/Warranty

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

All our products come with a 3 year warranty as standard. Some products may come with a longer warranty - please check the product listing for more information.

LED FAQ

We recommend 30-40w per square foot as a general rule for LED products. Please see our "what lighting for my area" menu for area recommendations.  

YES! We sell all our products by the full at the wall power draw. We recommend avoiding any product that lists anything different. (Please allow -/+ 5% due to variances in voltage/temps)

Yes. All of our diy kits and plug and play lights are full spectrum. 

LEDs run as hot as any other lighting watt for watt. However, due to the higher efficiency of LEDs, you only need 60-70% of your current HPS wattage to still maintain or even improve your light (PPF) output; this means an overall reduction in heat. LEDs also put a lot of the heat into the heatsink rather than at the canopy allowing you to manage the heat better than traditional lighting.

 

Customer support

01246472236 (9am-3pm Mon-Fri) calls are answered when possible, for a guaranteed response, please use the contact form.

Send a message

Same day response 7 days a week. Click here to send us an email